Info & Policy
Terms: Open terms are strictly 1% 10 days, net 30 days, FOB factory, Hackensack, N.J. pending credit approval. Find credit application on website. Custom products are normally paid for at time of order.
Shipping: Via UPS and truck, FOB factory, Hackensack, N.J. Standard catalog products normally ship in 2-3 days in small quantities, 7-17 days for large quantities. Custom product lead times vary. Drop & blind shipping available.
Orders: Fax: 201.543.2195, Email: firstname.lastname@example.org, Phone: 201.543.0240. Sales, customer service & technical representatives are available. Full support is available in English, Spanish & Portuguese. EDI suitable for frequent purchases.
Custom Products: Quotations for "Specials" are offered quickly and are encouraged. Please fully test your custom product by getting a sample before ordering. Lead times are typically under promised and over delivered.
Samples: Samples are available and can be quoted on request.
Prices: Recommended “List” prices are established for all catalog items and deep re-seller discounts are available. Current pricing is on website in the customer log-in section. Prices are subject to change &/or typographical error.
Country of Origin: Over 96% is made in the U.S. including all the aluminum, steel, tubing and castings. Some components such as travel bags, plastic parts are imported.
Disclaimer: Purchaser determines suitability of all product usage and assumes all risk & liability. Neither the seller nor manufacturer shall be held liable for any injury, loss or damage from use of such product.
Product Specifications: Subject to change due to our continuous improvement program and material or commodity shortages.
Catalog Errors: The catalog has been reviewed to present information and prices as accurately as possible. If an error is found in description or price, we reserve the right to correct it.
PRICES ARE SUBJECT TO CHANGE AT ANY TIME.
Returns: For small orders of standard catalog items a 25% restocking fee applies and freight must be paid in both directions. Please call Customer Service for a written return authorization. No returns will be accepted without such authorization. Custom products and rollout quantities are not returnable.
Damages & Shortages: Please report these within 48 hours. Note all problems on Parcel Manifest or Bill of Lading when signing.
In Summary We pride ourselves on working closely with our customers and responding to their needs. Our entire staff is dedicated to ensure quality and service. Rely on Testrite ® for well designed product, short lead times, and value price points.
Testrite offers a limited lifetime warranty against defects in materials or workmanship affecting the quality and function of its products when used in the correct manner.
Testrite shall repair or replace parts proved to be defective after receipt of such defective parts from customers.
Lightbox warranty differs and is available on our website.
COLOR POWDER COATING CHOICES
Matte black and satin silver are our standard color choices, but we can match most PMS specified colors.
Input: Aluminum, steel and corrugated are our major material components.
25% of our Aluminum currently comes from recycled billet, and will increase as more becomes available. Steel recycled content currently averages 58% Corrugated medium and liner board (boxes) currently average 70% recycled content.
Where: As a U.S. manufacturer, Testrite utilizes local suppliers reducing transportation impact. The carbon footprint of a Toyota Prius built in Asia is greater than a Chevrolet Suburban.
Design: Many of our designs are telescopic, facilitating less packaging and transportation.
Process: 88% of our scrap metals are recycled. 60% of our corrugated waste is converted into usable packaging. We will recycle our brand aluminum products if returned to us by customers.
Quality: Testrite products have always been known for extraordinary reliability and therefore have longer lives than our competitors’ products. If our products last longer, the carbon footprint is therefore less. Product life impacts the environment more than any other factor.
Our policy is to run our business with our earth in our hearts.
Contact us for any needs you may have. It is our pleasure to assist you in finding the right product for your opportunity.
|Customer Service Extension: 2|
|Sales Extension: 3|
|O.E.M. Extension: 4|
|Hours:||8 am - 5:30 pm EST|